Technology use is no longer an option, it’s a must have. You need it to gain a leg up on your opposition, gather the most pertinent facts about your case and respond to the public on a real-time basis. To do this you’ll need the best apps, hardware and communication systems available…but do you bring those resources in-house, outsource them or provide a hybrid solution?
Here are three options along with the pros and cons of each litigation support solution.
Three Litigation Support Options
This is where you do everything at your location from early case assessment to after-trial preparations, including appeals. You must have the budget and numbers to support acquisition of the tools for the job and the client base to support it. Many firms are moving to a standardized process to spread the cost across multiple clients and streamlining their eDiscovery and billing process.
- You control the people, hardware and software
- Less chance of leaks or cybercriminal activity
- You can spread the cost over several clients and multiple years
- It can be a costly alternative
- If the data is not backed up regularly, you’re at great risk for loss of information during a disaster or hacking incident
- Your clients may not like the charge-back costs
Third Party Outsourcing
This is where you keep just the minimal amount of hardware and software onsite, and you outsource most of your technology needs to industry experts. This includes any IT support and staff. If you are charging this back to your clients, your value proposition must be client-centric metrics to prove each charge is exclusively theirs.
- You are allotted leading edge litigation support solutions at a reasonable cost
- The charges are transparent as you only pay for what you use
- You can focus on your core competencies
- You don’t have much control causing your timelines to lag if the vendor is busy
- It’s harder to justify an increase in client cost as you usually can’t tie specific costs to specific clients
- There’s a risk your data can be stolen or compromised
This is where you will have some people, processes and equipment onsite, and others you’ll outsource. In this scenario, you need to look at four major factors:
- What data must be stored onsite?
- What will the internal stakeholders buy into?
- Do you have a viable change management process?
- What’s your value proposition?
Once you have these answers, you will have more confidence about what belongs where.
- This approach gives you the best of both worlds, control on sensitive tasks and outsourcing of mundane ones
- The C-Suite may be most comfortable with this solution
- It allows for flexibility to pilot different options without buying equipment
- Difficult, if not impossible to, charge back costs to clients
- Longer time to implement solutions because of C-Suite involvement
- May be hard to manage if sourcing many different vendors
Hartford Technology Rental Supports the Legal Community
What solution are you using today? If you are looking to outsource litigation support technology., we can help! Please contact us to learn more about our service offerings and technology rental options.